A Message to Customers about Canada Post Service Guarantees

For the most current information on possible shipping delays, see our Frequently Asked Questions.

As Canada Post continues to operate during this unprecedented situation, they expect to face ongoing challenges. They are prepared to adapt to the rapidly changing circumstances around COVID-19, including implementing contingency plans that will enable them to serve our customers in communities across Canada.

As a result of potential impacts related to their local facilities and air transportation, we are letting you know that effective today (March 18) Canada Post will be suspending their On-time Delivery Guarantees for all parcel services, until further notice. This means that some orders MAY begin to experience slower than normal delivery times. For full information from Canada Post, Click Here.

Shipping Information

Here at Shopville, orders are always processed the next business day!

MOST STANDARD SHIPPING ORDERS WILL ARRIVE WITHIN 10 - 14 DAYS from the date they are processed.

We do everything we can to get you your item as fast as possible, whether you live on the West Coast in British Columbia or in a hamlet in Newfoundland! Live in the USA? We bring all USA orders across the border before shipping within the United States... So you NEVER pay customs fees!

Orders will ALWAYS arrive within the promised delivery times which can be found below!

While most packages will be delivered within 2-7 business days, they will sometimes arrive within the extended shipping times below (estimated delivery times begin on the first full business day after your order is processed):

USA - USPS

• USA (Standard - Tracking Included): Typically 5-10 business days, may take up 14 days.
• USA (Expedited - Tracking Included): Typically 2 to 5 business days, may take up 7 days.
       (Some exceptions apply; Alaska and Hawaii may experience additional delays).

Canada - Canada Post + FedEx

• Canada (Standard - Tracking NOT Included): Typically 6-10 business days, may take up to 20 days. - Possible Delays Due to COVID-19
• Canada (Expedited - Tracking Included): Typically 2-4 business days, may take up to 8 days. - Possible Delays Due to COVID-19
• Canada (Express - Tracking Included): 1 - 2 business days. (Some exceptions apply). - Possible Delays Due to COVID-19

Shopville operates and ships both our Canada and USA orders Monday thru Friday (excluding holidays) and Standard delivery to the USA and Canada is always FREE over $35!

PLEASE NOTE: Cards/accounts are charged at the moment of purchase.

If you have any questions, don't hesitate to Contact Us!

Return/Refund Information

Shopville is committed to providing 100% Customer Satisfaction!

Please Contact Us before returning/exchanging items to ensure you get the best service possible.

How Does Shopville Process Returns?

All returns on unwanted product must be in their original condition and may be returned within thirty (30) days from the estimated delivery date at the buyer's expense (exceptions will be made during times of postal delay).

Returns may be subject to a 15% restocking fee (unless we send you the wrong item or defective product, but more on that later).

Items that shipped NEW that are returned USED are only eligible for a refund of up to 50% of the original price paid.

New merchandise MUST be returned or exchanged in NEW condition with all original packaging and contents.

Shopville.ca is NOT responsible for items that are lost by the mail carrier. Please use an insured courier with tracking information to avoid such an occurrence!

How Does Shopville Handle Refunds?

Refunds are issued once an item is returned to us and is confirmed in the same condition as it was upon leaving Shopville.

Again, ensure you use an insured courier with tracking information. If you need assistance, feel free to Email Us!

All refunds are only able to be issued to the original payment method used for purchase. While refunds are issued by Shopville immediately, your financial institution may hold the funds for 3-5 business days before depositing them into your account.

How Does Shopville Handle Improperly Shipped Items/Damaged Deliveries/Defective Product?

All items are warrantied for thirty (30) days from the day they leave Shopville. If your item arrives and is the incorrect item, is damaged, or is defective, simply contact us to initiate a no-hassle return.

Defective or damaged products can be replaced ONLY with the same product. A full refund of the purchase price can instead be issued at your request.

In the event of damaged or defective product, the customer will be emailed a pre-paid return label and will pay NO return shipping fee. Refunds/exchanges will be issued once the item arrives back at Shopville.

In the event we ship the incorrect item, a pre-paid return label will be emailed to the customer and the product will be replaced with the CORRECT item immediately upon arrival of the INCORRECT item back at Shopville.

Billing Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy. All payment methods are charged at time of purchase. Refunds are only issued to original payment methods and are issued immediately. Your financial institution may hold the funds for 3-5 business days before depositing them into your account.

Shopville
Play. Watch. Live.

A Message to Customers about Canada Post Service Guarantees

For the most current information on possible shipping delays, see our Frequently Asked Questions.

As Canada Post continues to operate during this unprecedented situation, they expect to face ongoing challenges. They are prepared to adapt to the rapidly changing circumstances around COVID-19, including implementing contingency plans that will enable them to serve our customers in communities across Canada.

As a result of potential impacts related to their local facilities and air transportation, we are letting you know that effective today (March 18) Canada Post will be suspending their On-time Delivery Guarantees for all parcel services, until further notice. This means that some orders MAY begin to experience slower than normal delivery times.
For full information from Canada Post, Click Here.

Shipping Information

Here at Shopville, orders are always processed the next business day!

MOST STANDARD SHIPPING ORDERS WILL ARRIVE WITHIN 10 - 14 DAYS from the date they are processed.

We do everything we can to get you your item as fast as possible, whether you live on the West Coast in British Columbia or in a hamlet in Newfoundland! Live in the USA? We bring all USA orders across the border before shipping within the United States... So you NEVER pay customs fees!

Orders will ALWAYS arrive within the promised delivery times which can be found below!

While most packages will be delivered within 2-7 business days, they will sometimes arrive within the extended shipping times below (estimated delivery times begin on the first full business day after your order is processed):

USA - USPS

• USA (Standard - Tracking Included): Typically 5-10 business days, may take up 14 days.
• USA (Expedited - Tracking Included): Typically 2 to 5 business days, may take up 7 days.
  (Some exceptions apply; Alaska and Hawaii may experience additional delays).

Canada - Canada Post + FedEx

• Canada (Standard - Tracking NOT Included): Typically 6-10 business days, may take up to 20 days. - Possible Delays Due to COVID-19
• Canada (Expedited - Tracking Included): Typically 2-4 business days, may take up to 8 days. - Possible Delays Due to COVID-19
• Canada (Express - Tracking Included): 1 - 2 business days. (Some exceptions apply). - Possible Delays Due to COVID-19

Shopville operates and ships both our
Canada and USA orders Monday thru Friday (excluding holidays) and Standard delivery to the USA and Canada is always
FREE for orders over $35!

PLEASE NOTE: Cards/accounts are charged at the moment of purchase.

If you have any questions, don't hesitate to Contact Us!

Return/Refund Information

Shopville is committed to providing 100% Customer Satisfaction!

Please Contact Us before returning/exchanging items to ensure you get the best service possible.

How Does Shopville Process Returns?

All returns on unwanted product must be in their original condition and may be returned within thirty (30) days from the estimated delivery date at the buyer's expense (exceptions will be made during times of postal delay).

Returns may be subject to a 15% restocking fee (unless we send you the wrong item or defective product, but more on that later).

Items that shipped NEW that are returned USED are only eligible for a refund of up to 50% of the original price paid.

New merchandise MUST be returned or exchanged in NEW condition with all original packaging and contents.

Shopville.ca is NOT responsible for items that are lost by the mail carrier. Please use an insured courier with tracking information to avoid such an occurrence!

How Does Shopville Handle Refunds?

Refunds are issued once an item is returned to us and is confirmed in the same condition as it was upon leaving Shopville.

Again, ensure you use an insured courier with tracking information. If you need assistance, feel free to Email Us!

All refunds are only able to be issued to the original payment method used for purchase. While refunds are issued by Shopville immediately, your financial institution may hold the funds for 3-5 business days before depositing them into your account.

How Does Shopville Handle Improperly Shipped Items/Damaged Deliveries/Defective Product?

All items are warrantied for thirty (30) days from the day they leave Shopville. If your item arrives and is the incorrect item, is damaged, or is defective, simply contact us to initiate a no-hassle return.

Defective or damaged products can be replaced ONLY with the same product. A full refund of the purchase price can instead be issued at your request.

In the event of damaged or defective product, the customer will be emailed a pre-paid return label and will pay NO return shipping fee. Refunds/exchanges will be issued once the item arrives back at Shopville.

In the event we ship the incorrect item, a pre-paid return label will be emailed to the customer and the product will be replaced with the CORRECT item immediately upon arrival of the INCORRECT item back at Shopville.

Billing Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy. All payment methods are charged at time of purchase. Refunds are only issued to original payment methods and are issued immediately. Your financial institution may hold the funds for 3-5 business days before depositing them into your account.

Shopville
Play. Watch. Live.