Shipping Information

Here at Shopville, orders are always processed on the next business day.

Most Standard Shipping orders will arrive within 10-14 days from the date they are processed.

We do everything we can to get you your item as fast as possible, whether you live on the West Coast in British Columbia or in a hamlet in Newfoundland! Live in the USA? We bring all USA orders across the border before shipping within the United States, so you never pay customs fees.

Orders will always arrive within the promised delivery times which can be found below, or the shipping is free!

USA - USPS

• USA (Standard - Tracking Included): Typically 5-10 business days, may take up 14 days.
  Price: Free
  Handling Time: 1 business day

• USA (Expedited - Tracking Included): Typically 2 to 5 business days, may take up 7 days.
  Price: $14.99
  Handling Time: 1 business day

(Some exceptions apply; Alaska, Hawaii, the territories and APO/FPO/DPO addresses may experience additional delays).

Canada - Canada Post + FedEx

• Canada (Standard - Tracking NOT Included): Typically 6-10 business days, may take up to 20 days. - Possible Delays Due to COVID-19
  Price: Free
  Handling Time: 1 business day

• Canada (Expedited - Tracking Included): Typically 2-4 business days, may take up to 8 days. - Possible Delays Due to COVID-19
  Price: $14.99
  Handling Time: 1 business day

• Canada (Express - Tracking Included): 1 - 2 business days. (Some exceptions apply). - Possible Delays Due to COVID-19
  Price: $19.99
  Handling Time: 1 business day

Please note that the above quoted shipping times are only estimates, and packages can be delayed for many reasons including but not limited to: inclement weather, postal delay, increased holiday volumes, incorrect address information and COVID-19. If your package is taking longer than expected, please contact us and we will assist you as soon as we can.

Shopville operates and ships both our Canada and USA orders Monday thru Friday (excluding holidays) and Standard delivery to Canada and the USA is always free over $35!

If you have any questions, don't hesitate to Contact Us. Also, please see our full Return Policy and Refund Policy.

Return/Refund Information

Shopville is committed to providing 100% Customer Satisfaction!

Please Contact Us before returning/exchanging items to ensure you get the best service possible.

How Does Shopville Process Returns?

All returns for unwanted product must be in their original condition and may be returned within thirty (30) days from the delivery date at the buyer's expense, for Standard Shipping orders without tracking this date will be considered fifty (50) days from the date your item shipped. Exceptions will be made during times of postal delay.

Items that shipped new that are returned used may be subject to a restock fee of up to 50% of the original price paid.

New merchandise must be returned or exchanged in new condition with all original packaging and contents.

How Does Shopville Handle Refunds?

Refunds are issued once an item is returned to us and is confirmed in the same condition as it was upon leaving Shopville.

Please ensure you use an insured courier with tracking information to prevent the loss of your return. If you need assistance, feel free to Email Us.

All refunds are only able to be issued to the original payment method used for purchase. While refunds are issued by Shopville immediately, your financial institution may hold the funds for 3-5 business days before depositing them into your account.

How Does Shopville Handle Improperly Shipped Items/Damaged Deliveries/Defective Product?

All items are warrantied for thirty (30) days from the delivery date, for Standard Shipping orders without tracking this date will be considered fifty (50) days from the date your item shipped. If your item arrives and is the incorrect item, is damaged, or is defective, simply Contact Us to initiate a no-hassle return.

Defective or damaged products can only be replaced with the same product. A full refund of the purchase price can instead be issued at your request.

In the event of damaged or defective product, the customer will be emailed a pre-paid return label and will pay no return shipping fee. Refunds/exchanges will be issued once the item arrives back at Shopville.

In the event we ship the incorrect item, a pre-paid return label will be emailed to the customer and the product will be replaced with the correct item immediately upon arrival of the incorrect item back at Shopville.

Shopville USA Returns Address
102 Central Ave, Ste 1003
Sweet Grass MT 59484-9005
USA

Shopville Canada Returns Address
195 Turbo Drive
Sherwood Park AB T8H 2J6
Canada

See the full Refund Policy.

Hours of Operation: Monday to Friday - 9am - 5pm MT (Excluding Holidays)

Billing Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Return Policy. All payment methods are charged at time of purchase. Refunds are only issued to original payment methods and are issued immediately. Your financial institution may hold the funds for 3-5 business days before depositing them into your account.