Frequently Asked Questions

Get answers to the most frequently asked questions here at Shopville!

If you need additional assistance, do not hesitate to contact us by Email or Facebook.

Q: How do I place an order?

A: Find your selected item and click the button that says "Add to Cart".
  - Your cart is located at the top right of the screen. The number next to your Cart indicates how many items you've added.
  - Click "Checkout Now" and follow the prompts to complete your purchase.

You can Create an Account and we will email you a code for 10% off of your first order!

 

Q: Why hasn't my order shipped?

A: Here at Shopville, orders are always processed next business day. We use a country-wide network of fulfillment centers to get you your item as fast as possible, whether you live on the West Coast in British Columbia or in a hamlet in Newfoundland!

If your order is being shipped from an external fulfillment center,
it may not mark as shipped until it is assigned a tracking number
which can take several days.

Orders will ALWAYS arrive within the promised delivery times which can be found on our Shipping Information page!

 

Q: Is Shopville secure?

A: Yes, we go to extreme lengths to ensure all of your data is secured and protected! Your payment and shipping information will be encrypted by Shopify and our payment gateway providers, Stripe, PayPal and Apple Pay.

Shopville never has access to your personal banking information!

 

Q: Who do you use for Shipping?

A: At Shopville, we use Canada Post and USPS for all of our shipping needs! However, our country-wide external fulfillment centers may use other carriers in order to get you your item as fast as possible.

Rest assured, all orders are fully guaranteed to arrive in pristine condition and are covered by our No-Hassle Return Policy!


Shopville
Play. Watch. Live.

Contact Us

Get answers to the most frequently asked questions here at Shopville!

If you need additional assistance, do not hesitate to contact us by Email or Facebook.

Frequently Asked Questions

Q: How do I place an order?

A: Find your selected item and click the button that says "Add to Cart".
  - Your cart is located at the top right of the screen. The number next to your Cart indicates how many items you've added.
  - Click "Checkout Now" and follow the prompts to complete your purchase.

You can Create an Account and we will email you a code for 10% off of your first order!

 

Q: Why hasn't my order shipped?

A: Here at Shopville, orders are always processed next business day. We use a country-wide network of fulfillment centers to get you your item as fast as possible, whether you live on the West Coast in British Columbia or in a hamlet in Newfoundland!

If your order is being shipped from an external fulfillment center, it may not mark as shipped until it is assigned a tracking number which can take up to 48 hours.

Orders will ALWAYS arrive within the promised delivery times which can be found on our Shipping Information page!

 

Q: Is Shopville secure?

A: Yes, we go to extreme lengths to ensure all of your data is secured and protected! Your payment and shipping information will be encrypted by Shopify and our payment gateway providers, Stripe and PayPal.

Shopville never has access to your personal banking information!

 

Q: Who do you use for Shipping?

A: At Shopville, we use Canada Post and USPS for all of our shipping needs! However, our country-wide external fulfillment centers may use other carriers in order to get you your item as fast as possible.

Rest assured, all orders are fully guaranteed to arrive in pristine condition and are covered by our No-Hassle Return Policy!


Shopville
Play. Watch. Live.

Contact Us